RETURN POLICY

If you are not 100% satisfied with your purchase, we will accept returns of any unworn, merchandise within fourteen (14) days of the original order's arrival. 

Merchandise must be in unworn condition and must retain any labels attached to the garment. Merchandise must be carefully enclosed in its original packaging.

We will not accept returned goods that have been worn, do not have their original packaging, or that show apparent signs of use.

Sale Items
Items purchased on sale are considered final sale and are only eligible for store credit or exchange. Please ensure the items are returned in their original condition and within our specified return window.
Return Process

Heroine Sport is happy to provide free returns or exchanges for all U.S. orders only, should you be unsatisfied with your order. Please email [email protected] with the email title of "RETURN: Your Order Number", to notify us that you are intending to return an item. Upon submitting your online return or exchange, you will receive a return label via email. 

We currently do not offer free returns for international orders. Customers outside of the U.S. will be responsible for return shipment and cost. 

Heroine Sport is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number. 

To complete your return, we require a proof of purchase or the order confirmation form (the first email you've received from us). Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for return or exchange and will be returned to the purchaser.
Any promotional merchandise received by the completion of terms and/or dollars spent will be charged the promotional merchandise's full retail value to the purchaser should the items allowing redemption eligibility be returned…so if you buy something and it allows you to get something for "free"  because of the amount you spent and then you return the purchased items we will charge you for the promotional item unless it is returned with the purchased merchandise.
 
Refunds (if applicable)
Only full priced items are eligible for a full refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.  
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]